4.8
667 reviews
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Customer Reviews

GREAT SERVICE MEANS HAPPY CUSTOMERS

Sean Coulombe
1708551517
From the moment I step into Medicine Hat Nissan, I am consistently enveloped in a warmth and familiarity that transforms a mere business visit into something much more akin to coming home. It's not merely the ambiance but the genuine nature of both management and staff that sets this experience apart. Their exceptional customer service skills are not just evident but lived, with every smile, every gesture of kindness, and every respectful interaction underscoring their enjoyment and dedication to their roles.My commendations particularly extend to the Parts and Service Department, with whom I have had the pleasure of engaging frequently of late. The respect and high level of service I have received there do not just meet expectations; they soar far beyond, deserving of a 10-star rating in a 5-star system. This excellence is not the result of mere happenstance but the concerted effort of a cohesive team, each member playing a pivotal role in maintaining the seamless operation and customer satisfaction that Medicine Hat Nissan is known for.I would like to extend my heartfelt appreciation to the entire team, with a special mention to Michael, Laura, Joey, Mike, and Cooper. Each of you, in no particular order, have significantly contributed to the positive experiences I've had, ensuring that every visit is memorable for all the right reasons.Thank you, Medicine Hat Nissan, for setting a sterling example of what customer service can and should be. Your dedication does not go unnoticed, and it is the reason I will continue to return and recommend your services to others.
Lisa St Jean
1705795025
I needed help on a 40 below day and was impressed with the effort and attitude of those that helped me especially Rene. Gina was pleasant and helpful on the phone and a couple of the other people who I interacted with were good as well. Short visit but made a great impression. Thanks!
Jay Mclennan
1702498618
Joey went way beyond helping me out on a small issue I had. I am looking for a new vehicle in a while as my 2010 Murano has 330,000 trouble free kms. I will defiantly be returning to Medicine Hat Nissan for this reason. Thank you again Joey for your help.
The staff are very accommodating. They helped me get a car and made ways for me to get financed. Plus, I get to have a new TV from the raffle! A very good welcome gift for me, since I just moved to Medicine Hat. A merry Christmas to me indeed!
Wayne Nelson
1698504557
Great quick service. Always a greeting smile there.
Hello all.I’ve been dealing with Medicine Hat Nissan for over 10 years now. Their service persons and salespersons have been nothing but courteous and eager to help with any issues that have occurred during this time. In all, 5 vehicles have been sold or leased to me and they’ve shown an ‘eagerness to please’ every time I step foot in their door. I will continue to do business with them and recommend anyone looking for a great vehicle to stop in and check them out.The staff has always been accommodating, knowledgeable and committed to provide the best experience possible.
D.A Drones2 1
1693959580
Yuvi was our Exceptional sales man who took great care of my wife and I. We are extremely happy with our new Nissan Rogue Platinum!! Very easy to work a deal with the sales team here at Med Hat Nissan!! Thank you again!!!2011 Nissan Rogue2023 Nissan Rogue.Both vehicles purchased at Medicine Hat Nissan.Both my daughter and wife drive Rogues as they have exquisite craftsmanship!Keep it up Nissan!!!
I went in to the Nissan dealership to get help to get rid of grasshoppers and other insects that got imbedded in my vehicle during a recent trip to the prairies. Mike and his crew went over and above to accommodate me. They were successful in fixing my problem. I highly recommend Nissan for all your needs. Thanks again Mike!!!
A Alam
1692561301
We bought a vehicle from Medicine Hat Nissan yesterday and it was a wonderful experience. Sheri went out of her way to make sure the entire process was very smooth and efficient. She was kind and answered all your questions right away and guided us through the process.Jeff was great and helpful as well. We highly recommend them. Thankyou.
Abouzar Aslam
1691621192
They have a big selection of new and fantastic used vehicles. Awesome sales, finance and management team. No pressure worry free buying experience, highly recommended!
Mike Dows
1689810032
These guys are amazing. We bought a used car from them and had a small issue shortly after we got home. We contacted them right away and they were more than accommodating. Thanks Rudy and Sheri. If you're in the market for a vehicle I definitely recommend them.
Lynda Auld
1688507248
Always willing to help
So happy with my new ride. Ron M was very helpful and answered all my questions with good knowledge of the car.11/10
Cary Grant Jr.
1687823345
Service people are great!
My husband and I popped into Medicine Hat Nissan on May 20. We were greeted immediately by a friendly smile from Jen - she took her time answering all our questions and taking us out for a test drive. "Uncle Dan" was pleasant and answered additional questions we had. From there Taylor took over and helped us sort out financing etc.... and just over a week later we decided to buy and drove home in a brand spanking new Nissan Murano just yesterday! This vehicle is sooooo nice and had everything we wanted in a new car! Thanks everyone for being so easy-going!
Excellent service especially to service manager,technicians,& other staffs.
Tracey Noga
1681001872
Great Experience, Taylor was great to deal with and answered our questions ( we had lots). Never felt pressure to buy. Would highly recommend!
They are very helpful, I was impressed on how they were able to help me get a brand new Nissan kicks SR Premium. I traded my old 2019Nissan Kicks Sr Premium, and I am very very impressed with update 2023. Thank you guys so much with everything
Jamie Hoskin
1677520766
We were so impressed by this experience. Everyone was respectful and informative. They were genuine and treated us like family. Thank you so much to Taylor and Jeff. Your kindness and service were perfection. 1000%
Highly recommend Medicine Hat Nissan. Amazing service from Taylor & the whole team.
Roxanne Ziebart
1671658490
Impressed. These great individuals made my Day and my Christmas.
Stuart Branch
1668467517
Taylor from Medicine Hat Nissan helped me looking for a truck, taking into account what I wanted and needed, Taylor is first rate and I'd definitely recommend 100% people get in touch with her if they need assistance in finding a vehicle.
Davidsons
1667090336
Just purchased a used Frontier from Rudy and the staff. The service was great and the process smooth and painless. We were impressed by the kind tone among staff.
Miranda Worrell
1665205992
Had an amazing experience with Hailey in Sales and Jeff in Finances.My fiancé and I went into Nissan knowing we needed a bigger vehicle for our family. We had two vehicles on loans that we wanted to trade for one vehicle, which they made happen.Hailey was super friendly and had lots of knowledge regarding the vehicle we got and the ones we looked at well searching the lot. Hailey was also a great conversationist and was able to find lots of common ground with myself and my fiancé. Hailey also made sure we were leaving in the vehicle that best suited our family!Jeff in Finances is absolutely phenomenal! We really appreciated everything he did to make sure we were driving around in the vehicle that we felt best suited us. We are a young family still learning lots about finances and credit, he was able to explain lots of different things to us all while making us feel comfortable.My fiancé and I also had conversations with a few other employees and they were all friendly.We are very excited to have Nissan as our dealership and look forward to coming for maintenance.
Nicole Speltz
1664900420
Had a great experience here. I came in knowing what I wanted and they helped me get it! Friendly helpful staff.
Ron Hval
1664832187
Taylor was professional and friendly. Knew Nissan products very well. Medicine Hat Nissan was an excellent dealership.
Dana Trask
1663707611
Hailey from Medicine Hat Nissan is absolutely amazing! She has made my car buying experience enjoyable. She is prompt, responsive and does what she says she is going to do. I will recommend her to any of my family and friends across the province if they are looking for a vehicle. She is a gem!!!
Taylor and Mike are very friendly and professional. Jeff got me a descent approval from TD. Austin is new but he did his job very well. All in all, I'm so happy with their team and I'm happy with my purchase. Worth the drive from Edmonton.
Kim Thompson
1661304303
My Husband and I took our car in for a repair and left negotiating a trade for a newer model. From the beginning to the end Taylor went above & beyond for us ! I would highly recommend going to see her for a great experience !
Tammy Kulpa
1661291859
The entire staff at Medicine Hat Nissan is absolutely wonderful and such genuinely caring people! Taylor, Austin, Jeff, Mike, and Rudy made my purchase experience effortless and drama-free. I am loving my new 2022 Nissan Kicks SV Special Edition and I'll be back to Nissan for my service and accessories for many years to come 😀 I highly recommend this dealership for anyone looking for a great vehicle without the usual pressure sales tactics. 5 stars all the way!! 🌟 🌟🌟🌟🌟
J Brent Rausch
1660955686
Very quick and straight forward response to questions
This dealership was super awesome to deal with. Right from the time we entered the dealership for the first time our salesperson, Taylor, was so friendly and most important, knowledgeable about the Nissan Murano. She went over all the features before we test drove and was super helpful with explaining the features while we drove. She also introduced us to the service department personnel and Jeanie was great in setting up our first oil change in the future. Would definitely recommend Taylor as your sales agent if you are looking. When it came to dealing with the money part, Austin was great! Went over everything in detail and what he couldn’t answer, Jeff filled in what we needed to know. When we picked up our vehicle, Mike, the sales Manager, sat down with us getting our feedback on the service. I can tell you it was nothing but good. It was very obvious this dealership works as a confident team which makes the whole process of buying so much easier and comfortable!
Thanks so much to NISSAN MEDICINE HAT- 1721 Stachan Rd. for a very good and satisfying service Specially to TAYLOR HOCKLEY the awesome and very nice and beautiful lady who helped me choose the perfect vehicle. And to Mr. Austin Desharnais as well.. thankyou ..appreciated much!!!
Taylor made my first experience buying a car from a dealership quick and easy!
Rose Grondin
1657312238
Had the most amazing experience!Taylor the sales lady was absolutely fantastic from the moment I walked in the door and had me in love with my new car!The financial department was an absolute joy to deal with made you feel like a person and felt very welcomed from the moment I walked in joking around and got me the best deal possible on my brand new car !Thank you so much everyone at Nissan was a complete treat from the other places I've been !Down to earth peopleMake you feel very welcomedWork with youIf I could give a rating higher than 5 stars I so would !Thanks so much everyone for the best experience possible you all deserve a huge raise !!!
Chantel Flaig
1710172667
Amazing tech in express service, so friendly
Jason Hammel
1700165833
Prompt service on my Rogue.
Lovely team here, got incredible service from Austin, Taylor, Jeff & Rudy.Felt like a part of the family and experienced a down to earth team that were very thorough with the financing, pricing and vehicle features.They also impressively detailed the beautiful Deep blue pearl Frontier Pro-4x for me, when I walked into the dealership I was speechless.They truly made it a wonderful experience after driving from 8 hours away, Austin even looked up an Airbnb for me to stay the night making sure I had good rest to complete the truck pickup.Highly recommend this location and purchasing a Nissan built vehicle for their quality and craftsmanship. Appreciating the build on this 2022 pro4x inside and and out!Edit: I bought a tire protection warranty during this truck purchase in 2022 and when I needed to use it a year later in 2023 I was denied the option. Apparently I needed to use it at the dealership. Not sure why it was even sold to me when I live 10 hours away in BC and staff was fully aware I wouldn’t be coming back.
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