4.8
671 reviews
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Customer Reviews

GREAT SERVICE MEANS HAPPY CUSTOMERS

Medicine Hat Nissan
Excellent
4.8
Based on 671 reviews
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Super friendly . Been there 3 times and they are always helpful .
Although I'm not ready to buy a vehicle yet. Jamie Haga went above and beyond showing me the vehicle I am saving up to buy. Answered all my questions with no pressure and genuinely cared about my needs. Thank you Jaime. I will come see you when the time is right for me. In the mean time I will let everyone know how good of a person you are and that they will be taken care of when they talk with you about buying a vehicle.
Highly recommend Medicine Hat Nissan! Darian & Jeff were both fabulous to work with! We have been impressed with the service we’ve received there in the past with our daughters Juke and I’m so happy we decided to go back when I was looking for a new vehicle. I love my new Rogue! Thank-you Darian & Jeff!!
From the moment I step into Medicine Hat Nissan, I am consistently enveloped in a warmth and familiarity that transforms a mere business visit into something much more akin to coming home. It's not merely the ambiance but the genuine nature of both management and staff that sets this experience apart. Their exceptional customer service skills are not just evident but lived, with every smile, every gesture of kindness, and every respectful interaction underscoring their enjoyment and dedication to their roles.My commendations particularly extend to the Parts and Service Department, with whom I have had the pleasure of engaging frequently of late. The respect and high level of service I have received there do not just meet expectations; they soar far beyond, deserving of a 10-star rating in a 5-star system. This excellence is not the result of mere happenstance but the concerted effort of a cohesive team, each member playing a pivotal role in maintaining the seamless operation and customer satisfaction that Medicine Hat Nissan is known for.I would like to extend my heartfelt appreciation to the entire team, with a special mention to Michael, Laura, Joey, Mike, and Cooper. Each of you, in no particular order, have significantly contributed to the positive experiences I've had, ensuring that every visit is memorable for all the right reasons.Thank you, Medicine Hat Nissan, for setting a sterling example of what customer service can and should be. Your dedication does not go unnoticed, and it is the reason I will continue to return and recommend your services to others.
Response from the owner: Sean, thank you so much for the kind words and five star review. We absolutely love having you as a customer of our store. It has been a pleasure being able to work with you getting your vehicle accessorized and built the way you want it. Looking forward to many more great interactions. Thanks again, we appreciate you!!
I needed help on a 40 below day and was impressed with the effort and attitude of those that helped me especially Rene. Gina was pleasant and helpful on the phone and a couple of the other people who I interacted with were good as well. Short visit but made a great impression. Thanks!
Response from the owner: Hi Lisa, thank you for the five star review, we really appreciate it. Even when the temperatures get really cold, our service department does it's best to get everyone taken care of in a timely efficient fashion. Thank you again, and we look forward to seeing you in the store again when the time comes for your next visit.
Joey went way beyond helping me out on a small issue I had. I am looking for a new vehicle in a while as my 2010 Murano has 330,000 trouble free kms. I will defiantly be returning to Medicine Hat Nissan for this reason. Thank you again Joey for your help.
Response from the owner: Thank you Jay for the five star review. Joey says it was a pleasure helping you in our service department. Thanks again.
The staff are very accommodating. They helped me get a car and made ways for me to get financed. Plus, I get to have a new TV from the raffle! A very good welcome gift for me, since I just moved to Medicine Hat. A merry Christmas to me indeed!
Response from the owner: Allison, thank you for the kind words and five star review. We are so happy we were able to help you find your new vehicle. We truly appreciate having customers like you at Medicine Hat Nissan. Enjoy the new ride and the TV.
Great quick service. Always a greeting smile there.
Response from the owner: Thank you for the five star review, we really appreciate it. We are always happy to be able to serve our customers. Thanks again!
Hello all.I’ve been dealing with Medicine Hat Nissan for over 10 years now. Their service persons and salespersons have been nothing but courteous and eager to help with any issues that have occurred during this time. In all, 5 vehicles have been sold or leased to me and they’ve shown an ‘eagerness to please’ every time I step foot in their door. I will continue to do business with them and recommend anyone looking for a great vehicle to stop in and check them out.The staff has always been accommodating, knowledgeable and committed to provide the best experience possible.
Response from the owner: Wow thank you Chris!
Yuvi was our Exceptional sales man who took great care of my wife and I. We are extremely happy with our new Nissan Rogue Platinum!! Very easy to work a deal with the sales team here at Med Hat Nissan!! Thank you again!!!2011 Nissan Rogue2023 Nissan Rogue.Both vehicles purchased at Medicine Hat Nissan.Both my daughter and wife drive Rogues as they have exquisite craftsmanship!Keep it up Nissan!!!
Response from the owner: Thank you DA. We appreciate the five star review. Yuvi sends his thanks and congratulations on your new ride.
I went in to the Nissan dealership to get help to get rid of grasshoppers and other insects that got imbedded in my vehicle during a recent trip to the prairies. Mike and his crew went over and above to accommodate me. They were successful in fixing my problem. I highly recommend Nissan for all your needs. Thanks again Mike!!!
Response from the owner: Thank you Paulette for the five star review. We really do appreciate it. We are happy that we were able to help you out. Thanks again for being choosing us.
We bought a vehicle from Medicine Hat Nissan yesterday and it was a wonderful experience. Sheri went out of her way to make sure the entire process was very smooth and efficient. She was kind and answered all your questions right away and guided us through the process.Jeff was great and helpful as well. We highly recommend them. Thankyou.
Response from the owner: Thank you for the five star review. We very much appreciate it, and we are happy to have the best customers (just like you) as a part of the Medicine Hat Nissan family.
They have a big selection of new and fantastic used vehicles. Awesome sales, finance and management team. No pressure worry free buying experience, highly recommended!
Response from the owner: Thank you Abouzar for the five star review. It was an absolute pleasure helping you with your purchase. We are happy to have great customers like you in the Medicine Hat Nissan family.
These guys are amazing. We bought a used car from them and had a small issue shortly after we got home. We contacted them right away and they were more than accommodating. Thanks Rudy and Sheri. If you're in the market for a vehicle I definitely recommend them.
Response from the owner: Hi Mike, thank you for the kind words and the five star review. We really appreciate it. Thanks for being a great customer, we are certainly happy to have you as a part of the Medicine Hat Nissan family.
Always willing to help
Response from the owner: Thank you Lynda for the five star review. It is always a pleasure helping out great customers like you. Thanks again.
So happy with my new ride. Ron M was very helpful and answered all my questions with good knowledge of the car.11/10
Response from the owner: Thank you Cynthia for your 5 star review on your experience at our dealership! We are so pleased to hear Ron provided you excellent service and we hope you enjoy your new ride!
Service people are great!
Response from the owner: Thank you Cary for the five star review. Our service staff enjoy having you as a customer as well. Thanks again.
My husband and I popped into Medicine Hat Nissan on May 20. We were greeted immediately by a friendly smile from Jen - she took her time answering all our questions and taking us out for a test drive. "Uncle Dan" was pleasant and answered additional questions we had. From there Taylor took over and helped us sort out financing etc.... and just over a week later we decided to buy and drove home in a brand spanking new Nissan Murano just yesterday! This vehicle is sooooo nice and had everything we wanted in a new car! Thanks everyone for being so easy-going!
Response from the owner: Thank you for the five star review Marjorie. We are happy that you were able to find your perfect vehicle with the help of our excellent staff. Everyone enjoyed working with you. Welcome to the Medicine Hat Nissan family.
Excellent service especially to service manager,technicians,& other staffs.
Response from the owner: Santiago thank you for the five star review. We are happy that our service surpassed your expectations. Our service team is happy to have you as a customer in our store. Thanks again.
Great Experience, Taylor was great to deal with and answered our questions ( we had lots). Never felt pressure to buy. Would highly recommend!
Response from the owner: Thank you Tracey for the five star review. It was an absolute pleasure working with you. Thanks again, and welcome to the Medicine Hat Nissan family.
They are very helpful, I was impressed on how they were able to help me get a brand new Nissan kicks SR Premium. I traded my old 2019Nissan Kicks Sr Premium, and I am very very impressed with update 2023. Thank you guys so much with everything
Response from the owner: Thank you Michelle for the five star review. We are happy that we were able to help you with your new Kicks purchase. Thanks again for choosing Medicine Hat Nissan for your automotive needs.
We were so impressed by this experience. Everyone was respectful and informative. They were genuine and treated us like family. Thank you so much to Taylor and Jeff. Your kindness and service were perfection. 1000%
Response from the owner: Hi Jamie. Thank you for the five star review. We enjoyed being able to help you. Welcome to the Medicine Hat Nissan family.
Highly recommend Medicine Hat Nissan. Amazing service from Taylor & the whole team.
Response from the owner: Thank you Erin for the five star review. We are so happy that you enjoyed your experience here at Medicine Hat Nissan. Thanks again.
Impressed. These great individuals made my Day and my Christmas.
Response from the owner: Hi Roxanne. Thank you for the five star review. We are happy we were able to help you out and make your day. Merry Christmas and thanks again for choosing Medicine Hat Nissan.
Taylor from Medicine Hat Nissan helped me looking for a truck, taking into account what I wanted and needed, Taylor is first rate and I'd definitely recommend 100% people get in touch with her if they need assistance in finding a vehicle.
Response from the owner: Stuart, thank you for the five star review. We are so happy to be able to help great customers like yourself find your new vehicle. Thanks again, and welcome to the Medicine Hat Nissan family.
Just purchased a used Frontier from Rudy and the staff. The service was great and the process smooth and painless. We were impressed by the kind tone among staff.
Response from the owner: Hello Davidson’s. Thank you for the five star review. We are happy that you enjoyed your experience with our fantastic team. Thank you again, and welcome to the Medicine Hat Nissan family.
Had an amazing experience with Hailey in Sales and Jeff in Finances.My fiancé and I went into Nissan knowing we needed a bigger vehicle for our family. We had two vehicles on loans that we wanted to trade for one vehicle, which they made happen.Hailey was super friendly and had lots of knowledge regarding the vehicle we got and the ones we looked at well searching the lot. Hailey was also a great conversationist and was able to find lots of common ground with myself and my fiancé. Hailey also made sure we were leaving in the vehicle that best suited our family!Jeff in Finances is absolutely phenomenal! We really appreciated everything he did to make sure we were driving around in the vehicle that we felt best suited us. We are a young family still learning lots about finances and credit, he was able to explain lots of different things to us all while making us feel comfortable.My fiancé and I also had conversations with a few other employees and they were all friendly.We are very excited to have Nissan as our dealership and look forward to coming for maintenance.
Response from the owner: Thank you for the five star review Miranda. We are so happy that we were able to help you find your new vehicle. It was a pleasure working with you and and your family. Welcome to the Medicine Hat Nissan family.
Had a great experience here. I came in knowing what I wanted and they helped me get it! Friendly helpful staff.
Response from the owner: Thank you for the five star review Nicole. We are happy to have you as part of the Medicine Hat Nissan family. Thanks again.
Taylor was professional and friendly. Knew Nissan products very well. Medicine Hat Nissan was an excellent dealership.
Response from the owner: Thank you Ron for the five star review. It was a pleasure dealing with you.
Hailey from Medicine Hat Nissan is absolutely amazing! She has made my car buying experience enjoyable. She is prompt, responsive and does what she says she is going to do. I will recommend her to any of my family and friends across the province if they are looking for a vehicle. She is a gem!!!
Response from the owner: Hi Dana, thank you for the five star review. We are so happy that you enjoyed your experience with us and are happy to have you as a part of the Medicine Hat Nissan family. Thanks again, and enjoy your new vehicle.
Taylor and Mike are very friendly and professional. Jeff got me a descent approval from TD. Austin is new but he did his job very well. All in all, I'm so happy with their team and I'm happy with my purchase. Worth the drive from Edmonton.
Response from the owner: Hi Jayson. Thank you very much for the five star review and kind words. It was a pleasure helping you find your new vehicle. Thanks again!!
My Husband and I took our car in for a repair and left negotiating a trade for a newer model. From the beginning to the end Taylor went above & beyond for us ! I would highly recommend going to see her for a great experience !
Response from the owner: Thank you for the five star review Kim. We are extremely happy that your experience was great with Taylor (she’s one of the best in the business). Thanks for trusting us with your business in sales and service.
The entire staff at Medicine Hat Nissan is absolutely wonderful and such genuinely caring people! Taylor, Austin, Jeff, Mike, and Rudy made my purchase experience effortless and drama-free. I am loving my new 2022 Nissan Kicks SV Special Edition and I'll be back to Nissan for my service and accessories for many years to come 😀 I highly recommend this dealership for anyone looking for a great vehicle without the usual pressure sales tactics. 5 stars all the way!! 🌟 🌟🌟🌟🌟
Response from the owner: Thank you for the five star review Tammy. We are so happy that you enjoyed your experience here at Medicine Hat Nissan, and we thoroughly enjoyed being able to help you purchase your new Nissan Kicks. Welcome to the Medicine Hat Nissan family!!
Amazing tech in express service, so friendly
Prompt service on my Rogue.
Response from the owner: Hi Jason. Thank you for the review. We are happy to hear we provided you prompt servicing on your Rogue. We look forward to seeing you the next time your Rogue needs some attention. Thanks again.
Lovely team here, got incredible service from Austin, Taylor, Jeff & Rudy.Felt like a part of the family and experienced a down to earth team that were very thorough with the financing, pricing and vehicle features.They also impressively detailed the beautiful Deep blue pearl Frontier Pro-4x for me, when I walked into the dealership I was speechless.They truly made it a wonderful experience after driving from 8 hours away, Austin even looked up an Airbnb for me to stay the night making sure I had good rest to complete the truck pickup.Highly recommend this location and purchasing a Nissan built vehicle for their quality and craftsmanship. Appreciating the build on this 2022 pro4x inside and and out!Edit: I bought a tire protection warranty during this truck purchase in 2022 and when I needed to use it a year later in 2023 I was denied the option. Apparently I needed to use it at the dealership. Not sure why it was even sold to me when I live 10 hours away in BC and staff was fully aware I wouldn’t be coming back.
Response from the owner: Thank you Alexander for the five star review. It was a pleasure dealing with you, and we are happy to have you as part of the Medicine Hat Nissan family.
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